ABSTRACT

In today's competitive environment, even if the organizations seem to exhibit an individual driven institution structure, the “synergistic teamwork systems are more and more applied and the concept of emotion is gaining importance in the group. Based on this approach, the aim of this study is to examine the role of the team members in understanding the emotional states of each other and the effects of collective empathy on their job crafting and the role of emotional contagion on this relationship. The study was carried out with the employees in the field of health and accommodation sector where the concepts of collective empathy, emotional contagion and job crafting were considered important. The data obtained in this sample showed that collective empathy had a descriptive effect on job crafting and emotional contagion have a moderator role on this relationship. The conceptual model also has an original structure because it examines the role of emotional contagion which expresses the ability of individuals to capture and imitate the emotions of others during their interactions, in the relationship between collective empathy and job crafting.